When a customer sends a request or a complaint, people with different expertise often have to handle different aspects of it. It is easy for a request to become lost while it is being sent from one place to another, which is why we recommend using request tracking software. Its benefits include:
1. All Requests in One Place
There is no need to juggle through multiple applications to keep track of different requests. All requests are located in one place and can be controlled or monitored from one dashboard, which makes things easier for businesses. You can get a clear view of how many requests are pending and how many have been cleared.
2. Assign Requests to Specific Experts
Different requests require different expertise. You can easily view and assign the items to team members with our request tracking application. Sending all requests to the right people can improve the quality of service and ensure the issue is resolved quickly.
3. Track the Progress of Requests
It is easy to track the progress of different requests from our application. You can click on particular items and look at their status, see whether they are close to closure or need further assistance, and then act accordingly. Keeping track of the progress on requests ensures nothing is delayed and that your customers don’t need to wait for too long.
4. Close Them When Solved
Open requests can bog your system down and cause confusion as well. It is a good idea to close them when they are resolved so you don’t need to worry about wasted time or resources. Our app allows team members to close the ticket when the request is processed.
5. Collaborate With Multiple Experts
Some requests or complaints are more complicated and require assistance from multiple experts. Keeping track of the back and forth between them can be a challenging task. Fortunately, our request tracking application makes it easier for people to stay on top of all the requests.
Why Should You Use Our Request Tracking Software?
There are many request tracking software programs available online but some are better than others. Here’s a look at some reasons why we’re favored by hundreds of clients:
- Live Search – Pull up whatever information you need with our quick and efficient live search feature.
- User-Friendly – Our user-friendly interface makes it easier to process requests quickly. Our app also has keyboard shortcuts for smooth operation.
- Effective Task Management – Manage all tasks and requests easily with tools like task backlog, task inbox, subtasks, and notes.
- Powerful Program – Use the different features and tricks in our program to process all requests effectively.
Our request tracking software is always free for up to 10 users and affordable for larger teams. If you’re looking for a cost-effective solution for request tracking, our tool is a good choice.
Why Use a Request Tracking Software?
A request tracking software program makes it easier for businesses to track all complaints, feedback, and suggestions without losing track of anything. That has a big impact on the quality of customer service provided and can help improve your overall reputation in the industry.